You can request a refund by emailing us at [email protected] stating your wish to receive a refund and your full name.

All Membership Fees are fully earned upon payment and are non-refundable except during the first 30 days since the beginning of the Membership Period under the condition that you have viewed no more than 50% of the lessons.

General terms apply to all refund eligible Services. In addition, the special term(s) may apply to a specific service, as outlined below.

In no event is the same Service eligible for more than one refund.

All refunds are processed in EUR: you, the customer, bear sole responsibility for any fluctuations in the exchange rate(s) between the time of payment and the time of refund.

In certain instances, we may require the following information to complete the verification process for a refund: a valid form of identification and bank details.